IT Help Desk Support
- US-based IT Help Desk
- US-Based Team
- Certified Engineers
- Remote & On-Site Support
- Support in Multiple Languages
When Texas Businesses Need Managed IT
Think Cortavo!
Get the all-inclusive managed IT service your team needs to stay productive — right in your back yard.
Managed IT plans from $195 per user/month. Minimum 5 users. Co-managed scope quoted to your needs.
Is this right for you?
Texas businesses evaluating covered employee IT and site-specific infrastructure needs.
2,800,000Small businesses in the State of Texas as of 2024
84%Tech-adopting small businesses saw profits increase
$427The average cost of downtime cost per minute
Your Complete IT Solution
- US-based help desk, available 24/7.
- Cybersecurity
- Redundant, high-speed internet
- Hardware & software
- IT strategic planning
- IT vendor management
Explore how we can make boost your team's productivity with our flexible plans.
We're the only managed IT service provider offering all your business needs for onsite, remote and hybrid employees to perform.
Your Complete IT Solution
Cortavo is the only managed IT services partner that handles every aspect or your IT, consolidating it into a simple service plan that makes IT easy and worry-free.
Cybersecurity
- System Monitoring
- Antivirus Software
- System Monitoring
- Dark Web Monitoring
- Hard Drive Encryption
- Website Blocking
- Access Review
Connectivity & Cloud Storage
- Cloud Data Storage & Backup
- High Speed Internet & Cellular Backup
- Wireless Access & Ethernet Switch
- Office Firewall
Computers & Software
- Desktop & Laptop Computers
- Computer Monitors & Desktop Mounts
- Webcams, Micro-Speakers & Bluetooth Headsets
- Keyboard, Mouse & Docking Station
- Microsoft 365 or Google Workspace
IT Strategic Planning
- Virtual IT Manager
- IT Vendor Management
- Managed Updates & Refreshes
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Their expertise has been essential in our company’s international growth over the years. Significant expertise in providing guidance for cybersecurity. Cortavo has been able to offer us options that have provided cost savings over the years. One stop for everything — hardware, software, installation, configuration, setup, ongoing support and guidance.
Compare Our Plans
IncludedOptional upgrade
| Service | ProductivityStarting at $195 per user/month | ConnectivityStarting at $225 per user/month | TechtilityStarting at $295 per user/month |
|---|---|---|---|
| Managed IT and support: included in every plan | |||
| Email protection, identity and access management, and password vault | Included | Included | Included |
| US-based help desk, 24/7 | Included | Included | Included |
| Remote support | Included | Included | Included |
| Monitoring, patching and endpoint management | Included | Included | Included |
| Project management, dedicated account manager and vendor management | Included | Included | Included |
| Quarterly Technology Reviews and reporting; asset inventory and lifecycle planning | Included | Included | Included |
| License management: unused seats at onboarding and expiration when people leave | Included | Included | Included |
| Multiple offices and client hardware depot | Included | Included | Included |
| User onboarding, offboarding and endpoint setup | Included | Included | Included |
| Microsoft Office 365 or Google Workspace licenses | Included | Included | Included |
| Real-time service desk conversations in Cortavo chat | Included | Included | Included |
| Email signature | Basic; advanced optional | Advanced | Advanced |
| Cortavo SecurAbility: all 16 protections, included in every planSee all 16 protections | |||
| Security operations center (SOC): human analysts monitor and investigate alerts 24/7 | Included | Included | Included |
| Device monitoring for suspicious activity on covered computers | Included | Included | Included |
| One year of security records to support investigations | Included | Included | Included |
| Dark web monitoring for company email addresses | Included | Included | Included |
| Weak-spot scanning for missing updates and risky settings | Included | Included | Included |
| Sign-in protection against unusual or risky sign-ins | Included | Included | Included |
| Threat detection on covered computers | Included | Included | Included |
| Ransomware protection | Included | Included | Included |
| Administrator access controls | Included | Included | Included |
| Help desk caller verification | Included | Included | Included |
| Browser protection on any supported browser | Included | Included | Included |
| Security training | Included | Included | Included |
| Phishing simulations | Included | Included | Included |
| Suspicious-email report button | Included | Included | Included |
| Cloud app backup | Included | Included | Included |
| Computer backup, up to 256 gigabytes (GB) per device | Included | Included | Included |
| Connectivity: everything in Productivity, plus | |||
| Unlimited onsite support | Optional upgrade | Unlimited | Unlimited |
| Firewall, WiFi 7 access points and switches | Optional upgrade | Included | Included |
| Backup power and network monitoring | Optional upgrade | Included | Included |
| Dual internet service providers | Optional upgrade | Included | Included |
| Choice of Cortavo Cloud with licenses included, or public cloud management | Optional upgrade | Included | Included |
| Cloud infrastructure security, backup and restore testing | Optional upgrade | Included | Included |
| IT office moves | Optional upgrade | Included | Included |
| Premium email protection with data loss prevention | Optional upgrade | Included | Included |
| Virtual private network as needed | Optional upgrade | Included | Included |
| Techtility: everything in Connectivity, plus | |||
| Business-grade laptop or desktop | Optional upgrade | Optional upgrade | Included |
| Monitors, docking station, keyboard, mouse and standard accessories | Optional upgrade | Optional upgrade | Included |
| Equipment setup, configuration and hardware lifecycle management | Optional upgrade | Optional upgrade | Included |
| Hardware warranty, support and replacement | Optional upgrade | Optional upgrade | Included |
| One lost or stolen device replacement per year per client | Optional upgrade | Optional upgrade | Included |
| Hardware shipping included | Optional upgrade | Optional upgrade | Included |
| Hardware refresh up to every 36 months | Optional upgrade | Optional upgrade | Included |
| Cortavo-owned equipment throughout the agreement | Optional upgrade | Optional upgrade | Included |
| IT budget preparation | Optional upgrade | Optional upgrade | Included |
US-based help desk, available 24/7.
I find Cortavo's services to be absolutely fantastic for IT management. The level of service is probably the best aspect, with fast response times and multiple ways to connect, not just for IT managers but also for individual users and employees. It's surprising to me that an IT organization can provide such a high level of service, especially since it usually involves a lot of bureaucracy elsewhere.
Great IT Support service!
Nice group of people! Great to have local help on hand for errors.
Have already referred to colleagues!
They're very hands-on, and the have the knowledge and the depth there. They come to me with suggestions and proactive solutions.
Everything is included in the monthly services agreement, no surprises. We're a nationwide organization, and although Cortavo is located in Atlanta GA, they provide nationwide support during business covering all our time zones. We consider Cortavo to be one of our best partners, and are happy with our decision.
We experienced greater employee connectedness in and out of the office, greater access to secure and reliable Wi-Fi, top-notch security features, better availability, and greater automatic updates with Cortavo.
When technology gets in the way of work.
Start with the practical problems your team faces, then agree who owns the solution.
Distance changes onsite expectations
Locations across the state may require local vendor coordination.
Schedules cross time zones
Teams in different time zones need the same support route, whenever their working day starts.
Each opening adds dependencies
Internet availability, equipment delivery, and local requirements need review before a rollout.
Support where
it makes a difference.
Agree on the systems, locations and responsibilities in scope before service begins.
A covered-user support plan
Review devices, work accounts, and productivity applications across the organization.
A location inventory
Assess the infrastructure and coverage requirements of every proposed site.
A defined expansion scope
Separate ongoing support from office setup, migration, and other project work.
Good questions.
Clear answers.
Start here, then talk through the specifics of your environment with our team.
Which plans include onsite support in Texas?
Connectivity and Techtility include unlimited onsite support. On Productivity, onsite support is available as an optional upgrade.
Does our time zone affect help desk access?
US-based help desk, available 24/7.
Let’s make IT
work for you.
Pick a time to talk with our team. We’ll go through your team, your current setup and the right next step.