Frequently Asked Questions

Frequently Asked Questions

Getting Started

• What are Managed IT Services?

  Managed IT Services is outsourcing our technology to a third party, like us! You can choose how much you’d like to outsource with our plan options. Think of it as having an IT department that you don’t need to staff internally.

• I’m interested in learning more about purchasing a plan, how do I get started?

  We’re excited to help you take the next step! Please choose a day and time that works best for you to talk with one of our experts.

• How long will it take for my company to onboard your service?

  Our onboarding process varies from business to business depending on their needs and plan; but it typically takes as little as 60 days.

• What if I already have a managed service provider, but I want to switch to Cortavo?

  We help businesses do that all the time, and we make it simple. How to transition from your current IT provider to Cortavo.

• My company already has an IT team, what can Cortavo do for us?

  Some of our clients have one IT staff member or a full-scale team. Our services don’t replace, but rather supplement the IT department. We provide 24/7 service desk support, freeing your IT engineers for more critical tasks.

• Can you provide references and testimonials?

  We’re glad you asked! We’d love for you to take a peek at our G2 reviews and customer testimonials.

Plans & Pricing

• What’s the difference between Cortavo’s Productivity, Connectivity and Techtility Plans?

  We definitely recommend you visit our compare plans page for an in depth answer. But, in a nutshell:

  • Productivity- Provides cybersecurity, help desk support, Microsoft 365 & Google Workspace

  • Connectivity- Provides all of the above plus high speed, internet, networking hardware, firewall, and data back-ups 
  • Techtility- Offers everything in both of the above plans, plus your choice of computers which includes dual monitors, keyboard, mouse and docking station. 

  Fun Fact: We inventory all our equipment for the Cortavo Techtility Plan!

• Can I mix and match Cortavo plans to meet my business needs?

  Of course! Whether you know exactly what plans you’d like or you’re not sure where to start we’d love to chat with you.

• What's the catch with the flat monthly fee IT services?

  There is no catch. Unlike other Managed IT Providers, we do not charge for extra support or common projects. We want to be your strategic partner, so we’ll always have your back at your flat monthly fee, no surprises.

• What is the minimum number of employees for Cortavo’s plans?

  Our minimums depend on the plan you choose. So, if your business is just on the cusp of our minimums and planning for growth please still reach out to us!

  • Productivity- minimum of 5 end users
  • Connectivity- minimum of 5 end users
  • Techtility- minimum of 5 end users

• With Cortavo, am I still responsible for paying our current IT vendors?

  Nope! We’ll take over your payments for your IT vendors and wrap it into your monthly fee.

• What if I already have Microsoft 365 or Google Workplace?

  Most of our clients already do, we simply just absorb your license fees into our monthly fee and take on an admin role within your account.

• What kind of computers are included in the Cortavo Techtility plan?

  We have partnerships with the world's leading brands. We also stock all of our computers so you never have to worry about delays. We recommend you take a look at our Techtility Plan for more details. We offer the following PC brands:

  • HP
  • Dell
  • Microsoft
  • Lenovo
  • Apple

Support

• How do I contact your service desk?

  Our service desk can be reached 24/7/365 at 1.866.267.8286 or you can reach us via email at support@cortavo.com.

• What kind of support does Cortavo provide?

  Each of our clients get’s their own dedicated support team. They will be able to resolve around 95% of your support requests remotely, but we do provide onsite support as needed.

• Do you provide after hours and weekend support?

  Absolutely! We’re here to help whenever you need us.

• What happens if we lose or damage a computer if we’re on the Techtility plan?

  Great question! We’ll overnight you an advance replacement loaded with your backed-up data to minimize your employee’s downtime.

Business Qualifications

• Has Cortavo received any industry awards or recognition?

  Yes. Cortavo has been recognized for its workplace culture, leadership, client service, and managed IT expertise. Visit our Awards page to explore our latest honors and achievements.

• What states do you service?

   Cortavo provides managed IT services to organizations across the United States. We currently support clients in 20 states, including organizations with teams and locations across multiple regions.

• Do I need to sign a contract?

  Yes. We understand hiring a Managed IT Service Provider is a big commitment, so we offer flexible contract options to meet your needs. To learn more about our contract options please reach out to us.

Still have questions?

Talk to one of our experts.

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