Cortavo Improves IT Operations at Atlanta Fine Homes


Atlanta Fine Homes suffered from difficult in-house operations and an unresponsive IT service provider until partnering with Cortavo.

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Background

Atlanta Fine Homes Sotheby's International Realty is unique in the Atlanta marketplace as the only upper-echelon residential brokerage combining of local ownership and management, the strong branding of Sotheby’s International Realty Affiliates, Inc., and a vibrant entrepreneurial environment where employees can reach their true potential.

Atlanta Fine Homes began experiencing IT challenges that led them to approach Cortavo, a local managed IT services provider that successfully resolved their technology issues and equipped them with technology and support that served their business goals.


Company Facts

 

 

 

Challenges

Upon approaching Cortavo, Atlanta Fine Homes was dealing with many challenges. Their IT hardware was outdated and internal operations were inefficient and costly. To make matters worse, their managed IT services provider could not meet the level of service their business demands. Furthermore, long-term IT planning was average, leaving decision makers with a vague idea of where they wanted to be without a clear roadmap.

 

Solution

At the beginning of the new partnership, Cortavo migrated the data and tools at Atlanta Fine Homes to our own Virtual Private Server (VPS), began network management and service desk support. Our servers and cloud storage are safely located in a Tier-3 facility and constantly monitored.

Cortavo service desk support consists of a team of certified engineers who are Microsoft-trained, available 24/7 and based situated in the United States. Our average resolution time is ~min. Customers enjoy level 1-3 support and resolve 85% of support calls resolved in one call.

Additionally, Cortavo also provided hardware as required.

Each client is unique, and there are many different ways to attain peace of mind through rock-solid managed IT. You’ll need to compare plans and find a plan as unique as your company.

 

“The engineers are great. Very knowledgeable and friendly. I work a good bit with the owner and VP and really enjoy them. They always answer calls right away. They also provide hands-on
work when requested. Couldn’t be happier.”

David Scanlan, CCNA
Vice President of Information Technology

 


Results

  • Savings on overall IT spending since taking on Cortavo as their MSP: 6% – 20%
  • How different aspects of their IT are running AFTER working with Cortavo:
    • Staff morale: improved
    • Staff productivity: improved
    • Server speed and uptime: improved
    • Operations: improved

Atlanta Fine Homes notes that the Cortavo technical support team is easy to work with and knowledgeable about their environment, and they feel that their relationship with Cortavo will certainly assist in their business’s future success. They describe Cortavo as “fantastic,” and they foresee them as a lasting MSP partner. Atlanta Fine Homes acknowledges that business is better overall with Cortavo managing their IT.


Atlanta Fine Homes recommends Cortavo to anyone.

 

We resolved a real estate company's IT stress with cybersecurity that gave them peace of mind, and we can do the same for you.

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Our IT Solutions

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All of our plans

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~20 min.

average time for our team to resolve a support ticket